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NATIONAL LEADERSHIP, ECONOMIC MOBILITY, RESEARCH, MEDIA & POVERTY-INFORMED TRANSFORMATION INSTITUTION
DTD's Providing Exceptional Customer Service
Price
$200
Duration
6 Weeks
About the Course
According to Forbes, businesses lose $75 billion due to poor customer service however after this 6-week course you will learn effective customer communication while acquiring superior customer services strategies.
In this course, participants will take a deep dive into topics:
Rules to Effective Communication
Identifying Exceptional Customer Service
Why Customer Service Matter
Practice Active Listening
Managing Expectations
Your Instructor
Dr. Tekemia Dorsey
Dr. Tekemia Dorsey is the CEO of DTD Enterprises, LLC, Author, Speaker, Professional Trainer, and an experienced Instructional Designer with more than a decade in design.
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