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DTD's Providing Exceptional Customer Service

Price

$200

Duration

6 Weeks

Enroll

About the Course

According to Forbes, businesses lose $75 billion due to poor customer service however after this 6-week course you will learn effective customer communication while acquiring superior customer services strategies. 


In this course, participants will take a deep dive into topics:

  • ​Rules to Effective Communication

  • Identifying Exceptional Customer Service

  • ​Why Customer Service Matter

  • Practice Active Listening

  • Managing Expectations  

Your Instructor

Dr. Tekemia Dorsey

Dr. Tekemia Dorsey is the CEO of DTD Enterprises, LLC, Author, Speaker, Professional Trainer, and an experienced Instructional Designer with more than a decade in design.

Dr. Tekemia Dorsey
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