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DTD's Providing Exceptional Customer Service
Price
$200
Duration
6 Weeks
About the Course
According to Forbes, businesses lose $75 billion due to poor customer service however after this 6-week course you will learn effective customer communication while acquiring superior customer services strategies.Â
In this course, participants will take a deep dive into topics:
​Rules to Effective Communication
Identifying Exceptional Customer Service
​Why Customer Service Matter
Practice Active Listening
Managing Expectations Â
Your Instructor
Dr. Tekemia Dorsey
Dr. Tekemia Dorsey is the CEO of DTD Enterprises, LLC, Author, Speaker, Professional Trainer, and an experienced Instructional Designer with more than a decade in design.
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